SupplyHub
Support
Real people. Written response times.
We support everything we supply, install and build.
Somebody picks up
Priorities
Urgent things come first.
Critical
Site is down
Nobody can work.
Response time agreed in your contractHigh
A team is blocked
Or someone can't work at all.
Response time agreed in your contractMedium
Something is slow
There's a workaround.
Response time agreed in your contractLow
Requests
New starters, moves, changes.
Response time agreed in your contract
What's covered
One number for everything.
Hardware faults
Warranty chased, loaner issued.
Network faults
Remote first, on site when needed.
Software we built
Fixes and small changes.
OpsPane
Upgrades, agents and setup.
Maintenance rounds
Monthly to yearly, signed off.
On-site engineer
On agreed days, where it makes sense.
With OpsPane
Track our response yourself.
Your tickets live in your OpsPane, with a live clock on every one. The report is yours.
